Privacy Policy

1. Information we may collect

Lolly Spins Casino aims to handle personal information fairly, carefully and only for suitable business, service and legal purposes. The information collected may depend on how you use the website, whether you open an account, the services you access and the enquiries you make. You may browse some areas without providing information, but account and gaming services generally require certain details.

Account and contact details

When you register or use an account, we may handle details such as your name, date of birth, residential details, username, password, telephone details, email address and account preferences. We may also receive information contained in messages or requests you send to customer support. This information helps us create and maintain your account, communicate with you, provide assistance and keep our records accurate.

Identity and verification information

To help confirm your identity, age, eligibility and account ownership, we may request verification information and documents. These may include copies or details from identity documents, proof of address, information about the source or purpose of transactions, and other information needed for account checks. We may compare information with suitable verification and fraud-prevention services. Verification information is handled for security, compliance and risk-management purposes.

Payment and transaction information

We may collect or receive information about deposits, withdrawals, wagers, winnings, refunds, payment methods, transaction references and related account activity. Payment providers may process some payment details on our behalf. Where a provider handles payment information directly, its own privacy terms may also apply. Transaction records help us operate the services, resolve payment questions, identify unusual activity and meet applicable obligations.

Device, usage and cookie data

When you visit or use the website, we may receive technical and usage information such as your IP address, browser type, device type, operating system, language settings, approximate location, pages viewed, dates and times of access, referral information and interactions with website features. We may also use cookies, pixels, local storage or similar technologies. This information helps the website function, remember preferences, maintain security, understand performance and improve the user experience.

2. How we use information

We use personal information for purposes connected with providing and managing the website and casino services. The particular use will depend on the information involved and your relationship with us. We seek to use information in a way that is reasonably expected in the context in which it was collected.

• To create, operate, maintain and secure your account.
• To process deposits, withdrawals, transactions and other account activity.
• To verify identity, age, account ownership and eligibility.
• To carry out fraud prevention, security monitoring and risk checks.
• To provide customer support and respond to questions, complaints or requests.
• To communicate about account activity, service notices, security matters and changes to website terms or policies.
• To personalise or improve website content, features, performance and functionality.
• To understand usage patterns, test services and produce internal reports using suitable information.
• To comply with legal, regulatory, court, tax, financial crime prevention and responsible gambling obligations.
• To establish, exercise or defend legal rights and manage disputes.

Marketing communications

Where permitted and where appropriate consent or another valid basis applies, we may send information about products, services, news or promotional activity. Marketing messages may be delivered by email, website notifications or other available channels. Service and security messages are different from marketing and may still be sent when needed to manage your account.

You can withdraw consent to marketing at any time by contacting support@lollyspinscasino.wtf. You may also use an unsubscribe or preference option included in a marketing message where one is available. Stopping marketing will not necessarily stop essential account, transaction, security or service communications.

Information sharing

We may share relevant information with service providers that help operate the website and services. These providers may support payment processing, identity and age verification, fraud detection, technical hosting, security, analytics, customer support, communications, auditing or professional services. They should receive only information relevant to their role and are expected to handle it appropriately.

Information may also be shared where reasonably necessary to meet a legal obligation, respond to a lawful request, protect players or the website, investigate suspected fraud or misuse, enforce applicable terms, or protect rights and safety. We do not describe every possible recipient in this policy because service arrangements may change. We do not sell personal information as a general business practice.

3. Cookies, security and retention

Cookies and similar technologies

Cookies are small files or data elements placed on your device when you use a website. Some are necessary for account login, session management, security and core website functions. Other cookies or similar technologies may help remember choices, measure website performance, understand how pages are used or support relevant communications.

You can manage, block or delete cookies through your browser settings. If you disable some cookies, parts of the website may not work as intended, and preferences may not be saved. Browser controls differ between devices and browsers, so you should review the settings and help information available for the browser you use. Cookie choices may not remove information that was collected before the setting was changed.

Security of personal information

We use reasonable administrative, technical and organisational measures intended to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, account security processes, monitoring, secure transmission methods and procedures for handling sensitive documents. No website, internet connection or storage system can be guaranteed to be completely secure, so you should keep your login details confidential and contact support promptly if you believe your account has been compromised.

How long information is kept

We keep personal information only for as long as it is reasonably needed for the purposes described in this policy, including account administration, security, dispute handling, business records and legal compliance. The appropriate period may vary according to the type of information and the reason it was collected.

Closing an account does not always mean that every record is deleted immediately. Some account, identity, payment, transaction, security or compliance records must be kept for a period required by law, even after an account is closed. When information is no longer required, it may be deleted, anonymised or securely disposed of in line with applicable procedures.

Links and third-party services

The website may contain links to third-party websites, payment services or other online tools. If you follow a link or use a service operated by another organisation, that organisation may collect and use information under its own privacy policy. We recommend reviewing the privacy information provided by any third party before submitting personal details.

4. Your privacy choices and data rights

Depending on the circumstances and applicable privacy requirements, you may have rights and choices concerning personal information held about you. These may include asking for access to your information, requesting correction of information that is inaccurate or incomplete, asking for deletion of information that no longer needs to be kept, and withdrawing consent previously given for marketing.

How to make a request

To exercise your data rights, contact support@lollyspinscasino.wtf and explain what you are requesting. You may ask to access your personal information, correct your data, delete your data where deletion is available, or withdraw consent to marketing. Please use the email address connected with your account where possible and provide enough information for us to understand and verify the request.

For security, we may need to confirm your identity before providing information, changing account records or completing a request. We may ask for reasonable additional details, particularly where a request concerns sensitive information or could affect another person. We will consider requests within a reasonable timeframe and explain if a request cannot be completed in full.

Limits on deletion and access

Privacy rights are not always absolute. We may need to retain or use certain information to meet legal obligations, prevent fraud, protect the security of the website, complete transactions, resolve disputes, enforce applicable terms or establish and defend legal claims. If some information cannot be deleted or access must be limited, we will aim to explain the reason in clear terms.

Accuracy and account security

Please keep your account details accurate and tell us if your information changes. You are responsible for protecting passwords, access codes and devices used to access your account. Do not send unnecessary identity or payment information through unsecured channels. If you believe information has been used improperly or your account security has been affected, contact support@lollyspinscasino.wtf as soon as possible.

Updates to this policy

We may update this Privacy Policy when our services, information practices or legal requirements change. The updated version will be made available on the website and will apply from the date shown with the update, where a date is provided. We encourage you to review this page periodically so you remain aware of how information may be handled.

By using the website or services after an update takes effect, you acknowledge the revised policy to the extent permitted by applicable requirements. If you have questions about this Privacy Policy or want to exercise your privacy choices, contact support@lollyspinscasino.wtf.